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Has my order shipped?

Click the "My Account / Order Status" link at the top right hand side of our site to check your order status.

How do I track my order?

Click the "My Account / Order Status" link at the top right hand side of our site to track your order.

My order never arrived.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

An item is missing from my shipment.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

My product is missing parts.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

How many blades will I receive per month?

Here’s the blade breakdown: Every month, you get 5 replacement razors with the Humble Twin; 4 with the 4X; and 4 with the Executive.

Can I receive fewer blades per month?

Yes, you can switch to our Not So Hairy plan. This adjusts your membership frequency so we bill and ship your razors every other month. You can access this feature from your account page.

Can I buy extra handles?

Your initial order ships with a free handle. After it's been processed, additional handles can be added to your future orders from your account page. If you need one immediately, please contact Member Services. Please also note that a free handle is always included anytime you switch your razor plan.

Why should I buy this?

We took a long look at other shaving creams on the market and decided there was a lot to improve on. So we spent almost a year developing an original formula. The goal was to create the closest, gentlest shave imaginable, while leaving your face feeling fantastic. We’re confident it’s the best thing a man could possibly use to treat his face before a shave and leave it feeling awesome afterwards.

Is this product the same as shaving cream?

Absolutely not. Dr. Carver’s Easy Shave Butter is transparent, so you can see where you’re shaving. Also unlike shaving cream, it’s formula is not soap-based so it won’t dry your face out, and it rinses easy so it won’t clog your razor. Your face is going to look and feel like a million bucks after your shave.

Is there actual food butter in it?

No. The formula is more like a lotion, but it makes for a smooth shave, like butter.

Why should I buy this?

Dr. Carver’s Post Shave Moisturizer instantly calms and soothes before hydrating and locking in moisture for an all-day bounce. Its gentle formula is safe for sensitive skin and non-sticky, non-greasy, so you’ll have no problem leaving it on all day. This moisturizer goes forward where others stop: to improve skin texture and fight the aging process. Try it. Your face will look & feel fantastic; you'll know you've been touched by a forgiving hand.

Is this an aftershave or moisturizer?

Dr. Carver’s Magnanimous Post Shave is a 2-in-1 product that calms and soothes freshly shaved skin while simultaneously locking in moisture for all day hydration.

How do I use the product? How much should I use?

Apply directly after shaving to lock in moisture and soothe the skin. Apply a dime size amount or enough to soothe and hydrate your face and neck. Post Shave can also be used as your daily moisturizer on days you don’t shave.

What makes One Wipe Charlies better than conventional toilet paper?

Users of wipes are happier with their level of clean. 89% of US wipe users are very/extremely satisfied with the cleanliness of their butt after using a wipe vs. only 58% of toilet paper users.

How are they different from other wipes on the market?

One Wipe Charlies were designed with men in mind. They have a manly scent, not feminine or for babies. Plus, the naturally-derived ingredients work effectively to promote less irritation.

But can women and kids use One Wipe Charlies?

Yes, they’re safe for use as directed on women and we recommend under supervision for kids.

What are DSC Credits?

DSC Credits are a form of Dollar Shave Club currency that our members can use towards DSC purchases. DSC Credits are applied to charges for monthly subscriptions and can also be used to purchase DSC Extras each month.

How do I earn DSC Credits?

Referrals are the easiest way. Members earn DSC Credits as soon as they sign up their first friend!

How do DSC Referrals work?

For every friend you successfully refer you get $5 of DSC Credits. These DSC Credits will be applied first before any charges for your monthly subscription or extras each month. To refer a friend just copy your unique referral link from your account page, share with a friend, make sure they click on your link to sign up… and Bam! $5 of DSC Credits gets added to your account.

When will you ship my order?

New DSC memberships are processed immediately upon sign up, and your first shipment will leave our warehouse shortly after. Shipments usually take 3-5 business days once mailed.

When can I expect my recurring shipments?

Your recurring billing date is determined by your original sign up date. For example if you joined on the 1st, your next shipment will be billed and processed on the 1st of the following month and so on. Or every other month, if you’re on our Not So Hairy plan.

Can I pause my shipments?

Yes, you can pause your shipping by clicking on Membership Settings on your account page. You will still be able to make account changes while paused.